At TESTMER, our goal is to provide high-quality, reliable, scientific services through excellent professional and technical practices while continuously ensuring customer satisfaction.

To maintain the satisfaction of our valued customers, we have implemented a special customer management system. Our dedicated team within the sales department ensures that customer requests are met according to quality and technical standards both internally and externally.

Since 2011, our company has focused on customer representation, aiming to provide fast and reliable service to our clients.

Customer feedback and suggestions will always drive TESTMER forward. Participating in our Customer Satisfaction Survey and sharing your valuable opinions will greatly please the TESTMER family.

Analysis Dispute Procedure

Customers have the right to dispute analysis results by contacting the sales department within 10 days from the end date of the analysis for samples taken and retained as witness samples in the laboratory. If deemed necessary, a re-analysis may be performed on the witness sample retained in the laboratory. If the re-analysis results show a maximum difference of ±10%, the cost of the additional analysis will be borne by the customer.